Frequently Asked Questions

General Questions

Are there any days you are closed?

No. H & M Limousine Service, Inc. operates 24/7, 365 days a year.

Do you have buses, mini-buses, or vans?

Yes, we can provide these types of vehicles through our many partners. If you would like to reserve or have further questions, please contact our customer service department.

Do you meet passengers in the airport?

Yes, we provide a service called baggage meets. Since September 11th, airport regulations restrict our greeters from going to the gates, so our greeters meet passengers in the baggage claim area. Our greeters carry H & M Limousine Service tablets with the passengers’ last names. This service has an additional fee, requires a private car, and must be made by calling our office. Baggage Claim Meet option is NOT available if you make your reservation on the web.

Is my information secure on your web site?

Yes. When you fill out any personal information, including your credit card number, you are on a secure site where the information is encrypted for your security and protection.

Will your chauffeur help me with my luggage?

Yes, our chauffeurs do help clients with their luggage.

I do not want spam. If I give you my email address so that I can receive a confirmation, will you sell my personal information to other companies?

No, we will not sell your information to anyone. For more detailed information, please see our privacy policy.

What happens if my flight is delayed?

At H & M Limousine Service, we have the technology to monitor all flights arriving at O’Hare and Midway airports, providing we have your correct flight information. As your estimated arrival approaches, our system will automatically update your reservation with any changes in arrival time. Therefore, there is no need to call and inform us of delays—we will have this information. The only time we ask that you call is if you are bumped to a different flight or you missed your flight.

What credit cards do you accept?

We take all major credit cards including American Express, Diners Card, Discover Card, MasterCard, and Visa.

Do you have child seats in your vehicles?

No, we do not have child seats, but all vehicles are equipped with the proper seat belts if you choose to bring your own child seat.

Do your rates vary based upon time of day or day of week?

Our rates do not change, with the exception of the following holidays which will carry a $10 holiday surcharge:

  • New Year's Eve after 5pm
  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve after 5pm
  • Christmas Day

Late-night pickups (11pm-4:29am) carry a $12 surcharge.

Do all weddings have to be booked as charters?

Yes, weddings must be booked as charters whenever anyone from the bridal party is present in the vehicle. However, guests of the wedding are welcome to book town-to-town reservations to handle their individual transportation to the events.

Do you have a Lost and Found department?

Yes, we do. Please call 800.323.8262 Monday-Friday from 9am-5pm Central Time and ask for Lost & Found. Please understand that H & M Limousine Service, Inc. is not responsible for any articles that are lost or left in the limousines, but we will certainly do our best to help you locate any lost items.

What is your cancellation policy?

We have several different cancellations policies that are dependent upon the type of service you are using. Be sure to look at the cancellation policy listed on your emailed confirmation.

What about towns that are not in your system?

We provide transportation to locations not listed in our system. Please call our reservations department to inquire about any location you are interested in having transportation provided.

Accounting Questions

How do I open an account?

We have two types of billing accounts—personal or corporate. You must fill out an application and fax it to us for review. Approval may take a few weeks, but we will notify the individual/company of the new account number upon approval. Contact our office and ask for a Charge Request Form to be emailed or faxed. Call us at 800.323.8262.

How can I get a duplicate receipt?

Call 800.323.8262 and choose the accounting department. Someone from this department will email you an office receipt for your records.

How do I know who made a reservation for a trip on my invoice?

On each invoice, there is a column marked MADE BY. This column should indicate who booked the reservation with our company. If you should need further details, please call 800.323.8262 and choose the accounting department.

Why is the amount I was quoted different from the amount I was charged?

Quoted rates are based upon information given at the time the reservation was made; however, additional charges can be incurred due to extra stops, waiting time, etc. If you do not feel that you had any additional services, please call or email our accounting department to review your charges.

How often do you invoice?

We normally process invoices every two weeks.

Do I need an account to make a reservation?

No, you do not need an account to make a reservation, but we do require a credit card guarantee on non-account trips.

Where do I send my payment?

Send all payments to:

H & M Limousine Service, Inc.
Accounts Receivable
114 East Lake Street
Bloomingdale, IL 60108

How do I make payments to my billing account?

We have three methods of payment:

  1. ACH. If you are interested in using electronic payments through ACH, please contact the accounting department for the information needed to make this form of payment.
  2. Receive an invoice every two weeks and mail in your payment. When mailing in a payment, please indicate the account number and invoice number on the check.
  3. Have a credit card automatically charged for the full invoice amount every two weeks. You will then receive the invoice marked paid.